Category: BIlling

Introduction:

In the Cantech Cloud portal, billing details can be accessed through the Billing or Account section of the dashboard. Once logged in, navigate to the billing menu to see invoices, payment history, and current usage charges. The portal typically provides options to download invoices, track payment status, and manage billing methods. This helps users monitor expenses and keep accounts updated directly from the cloud interface.

1. Log in to Cantech Cloud Dashboard

Use your account credentials to access your Cantech Cloud account.

2. Navigate to Billing History Section

3. Select Billing Period

• Choose a month to view billing for that specific month.
• Or select a custom period to view charges for a specific date range.

 

4. View Total Billing

After selecting the desired period, the dashboard will display your total billing for that time frame.

5. View Resource-wise Billing

To see detailed billing for each resource:

• Click on a resource to expand its details.
• You will see the breakdown of charges per resource.

Troubleshooting:

• Login error → Check credentials or reset password.
• Billing tab missing → Verify account role, clear browser cache.
• Wrong period shown → Re‑select month/date range, refresh page.
• Invoice not visible → Ensure billing cycle completed, contact support.
• Payment not updated → Wait for processing, confirm with bank.
• Resource billing not loading → Check resource activity, reload dashboard.

 

Conclusion:

By following these steps, users can easily access and review their billing information in the Cantech Cloud portal. The dashboard provides both a summary view of total charges and a detailed breakdown by resource, ensuring transparency and helping users track expenses effectively. This makes it simple to monitor usage, manage costs, and keep accounts up to date.

 

FAQ’s:

• Q: Where can I find my billing details? A: Log in to the Cantech Cloud dashboard and go to the Billing or Account section.
• Q: Can I view billing for a specific month? A: Yes, you can select a billing period (monthly or custom date range) to see charges.
• Q: How do I download invoices? A: In the billing section, use the Download Invoice option for the selected period.
• Q: Why don’t I see the billing tab? A: You may need Admin/Finance role permissions. Contact your account administrator.
• Q: Can I check billing per resource? A: Yes, expand the resource details to view a breakdown of charges.
• Q: How long does it take for payments to reflect? A: Payments may take some time to update; check again after processing or confirm with your bank.

 

  Introduction

Cantech Cloud uses a Pay-As-You-Go (PAYG) billing model. You are billed based on the resources you actually use, such as compute, storage, and network services. so it is essential to monitor usage regularly to manage costs effectively.

1. Billing Model

Pay-As-You-Go

Cantech Cloud is Postpaid and Usage for the month is billed on 1st of next month.

• You are charged only for the resources you consume.
  • Storage: Volumes, snapshots, object storage
  • Network: Floating IPs, Direct IP, Routers, VPN, Load Balancers.
  • Compute: CPU cores, RAM, VM running hours

Shelving a virtual machine (VM) essentially pauses the instance — it stops the VM from running but preserves its configuration. Think of it as “saving” the VM so you can resume it later.

You don’t pay for the VM compute resources (CPU and RAM) while the VM is shelved. This helps reduce cost if you aren’t running the VM but want to keep it around, but the volume and direct OR floating IP attached to the VM will be charged.

2. Alerts and Budgets

Cantech Cloud currently does not support alerts or budgets:

• Users cannot set limits on spending.
• No automatic notifications if usage or costs increase.
• It is recommended to manually monitor resource usage through the dashboard.

3. Billing Frequency

• Billing is done monthly.
• Usage details and invoices are accessible in the billing dashboard.
• Ensure that all unused VM’s are Shelved or deleted to avoid unnecessary charges.

4. Cost Management Tips

To manage your costs effectively:

1. Regularly track your usage through the dashboard.
2. Shelve or delete unused VMs and volumes.

3. Plan resource deployments carefully.

    

   Troubleshooting:

• High charges → Check if unused VMs are still running; shelving only stops compute, storage/IPs still billed.
• Shelved VM billed → Verify VM is shelved (not just powered off); detach unused IPs/volumes.
• Invoice mismatch → Compare dashboard usage with invoice; look for overlooked resources like snapshots/object storage.
• No alerts → Manually monitor usage; set personal reminders to review dashboard.
• Usage not updating → Refresh dashboard, clear browser cache, or confirm resources were actually deleted/shelved.

      Important Points:

• Cantech Cloud uses a Pay‑As‑You‑Go (PAYG) postpaid model; invoices are generated on the 1st of each month.
• Charges apply only for resources consumed: compute (CPU/RAM/VM hours), storage (volumes, snapshots, object storage), and network (IPs, routers, VPN, load balancers).
• Shelving VMs stops compute billing but storage and IP costs continue.
• No built‑in alerts or budgets — users must manually monitor usage.
• To avoid extra charges, shelve or delete unused VMs/volumes and release unused IPs.
• Usage details and invoices are always accessible in the billing dashboard.
  

  Conclusion:

  Cantech Cloud’s PAYG model offers flexibility by charging only for actual usage, but it requires proactive monitoring. Since there are no automated alerts or spending limits, users must regularly review the dashboard, manage unused resources, and plan deployments carefully to keep costs under control.

  FAQ’s:

  Q1. When am I billed for my usage?
  A: Cantech Cloud is postpaid. Usage for the month is billed on the 1st of the next month.

  Q2. What resources are charged under PAYG?
  A: Charges apply for compute (CPU, RAM, VM hours), storage (volumes, snapshots, object storage), and network services (floating/direct IPs, routers, VPN, load balancers).

  Q3. If I shelve a VM, do I still pay?
  A: Shelving stops compute charges (CPU/RAM), but storage and IPs attached to the VM are still billed.

  Q4. How can I reduce my monthly costs?
  A: Shelve or delete unused VMs, release unused IPs, and delete unnecessary volumes/snapshots. Regularly monitor usage in the dashboard