Cantech Cloud

How to Reset the Password of a Windows Virtual Machine

Written by

Karan Mehta

in

1. Overview

This guide explains how to reset the Administrator password of a Windows Virtual Machine (VM) using the Cloud dashboard.

2. Prerequisites

Before resetting the password, ensure that:

  • You have access to the Cloud dashboard.
  • The Windows Virtual Machine is in the Running state.

Note: Password reset is available only when the VM is powered on. If the VM is stopped, start it before proceeding.

3. Reset the Windows VM Password

Step 1: Log In to the Cloud Dashboard

Sign in to the Cloud dashboard using your account credentials.

Step 2: Open the Virtual Machines List

  1. Navigate to the list of Virtual Machines.
  2. Select the Windows VM for which you want to reset the password.

Dashboard

Step 3: Open the Action Menu

From the VM details page, click the Action drop-down menu.

Select Set Password.

Step 4: Enter a New Password

Enter a new password for the Windows VM.

Step 5: Apply the Password

Click Set to apply the new password.

The password for the Administrator account will be updated.

4. Password Requirements

The new password must meet the following requirements:

  • Minimum length of 12–16 characters.
  • Include uppercase letters, lowercase letters, numbers, and special characters (such as @, #, $).
  • Avoid common or easily guessed words.
  • Do not reuse previously used passwords.

Following these guidelines helps improve the security of your virtual machine.

5. Verify the New Password

After resetting the password, verify that you can log in successfully.

For Windows Virtual Machines:

Note: Before connecting through RDP, ensure that port 3389 is allowed in your Cloud Security Group. If port 3389 is blocked, the RDP connection will fail even if the password has been reset successfully.

  1. Open a new Remote Desktop (RDP) connection to the VM’s IP address.
  2. Enter the Administrator username and the new password.
  3. Confirm that you can successfully log in.

6. Troubleshooting

Unable to Connect Through RDP After Password Reset

If the password reset is successful but the RDP connection fails, verify the following:

  • Firewall / Security Group: Ensure TCP port 3389 is allowed for your IP address in the Cloud Security Group.
  • VM Status: Confirm that the VM is still in the Running state.
  • Username: Verify that you are signing in with the Administrator account.

 

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